Refund Policy

Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund.

Due to the nature of digital licensed products, we cannot offer a refund for change of mind. It is very important that you read the product page, title and description thoroughly.

Refunds

Because the products we offer are digital and cannot be returned, your purchase is only eligible for a refund in the following situations:

• You purchased two of the same product accidentally
  We’ll gladly refund you for the duplicate purchase(s). Just drop us a note here!
• There is a technical problem with the product
  First, please reach out with specific information about the technical issue. If you encounter a consistently reproducible error with the product files that cannot be resolved, please let us know. Note: Products with alleged technical issues will only be eligible for a refund when sufficient information is provided regarding how the error was created. 
• The product was misrepresented in the description
  We consider an item to be “misrepresented” when the delivered item does not match the described function in the product description, or when an item stated to be included is not delivered. Misrepresentation does not include subjective opinions on the quality or appearance of an item. For example: An item would be misrepresented if the product description promised clean lines, but the delivered product shows pixelation at 100%. A product would NOT be misrepresented if a buyer believes that the item “doesn’t look good” or “isn’t high quality compared to other items purchased.”

We’re unable to process refunds in the following situations:

• You (or your client) no longer need the purchased product.
• You found another product you like better, or you’ve changed your mind about your purchase.
• You don’t have sufficient expertise to use the product.
• You don’t have the correct software (described in the listing) to open and edit the product. Software requirements may be listed one of several ways, including “Compatible with” information below the product screenshot, file type, or product description. 
• You bought an item on accident, and our system shows that the product was downloaded and/or a license key was used.
• You feel that the item is of low quality.
• You are having trouble downloading the product because your internet is not fast enough, is not stable, cannot handle a large download, or similar issues related to your internet service.
• You claim the item is experiencing a technical issue, but are unable or unwilling to provide sufficient evidence for the technical issue. 
• Your product purchase was made over 14 days ago.

All refunds are at the sole discretion of SierraPlugins, LLC.